Please read the terms of service outlined in this document.

If you do not agree with the terms of service outlined in this document DO NOT USE the servcies included at this website.

By using the services at this website YOU agree to and abide by the terms of service outlined in this document

Service Description

This Site is an internet service that offers maintenance services and support services via email and an online helpdesk to website owners running the Joomla content management system. In order to access the maintenance services and support offered at this website you are required to have a valid subscription which you have successfully paid for via paypal.com

Payment

You agree that you will pay for the Services via paypal.com and that we may charge you via paypal.com for any services purchased and for any additional amounts (including any taxes) that may be accrued by or in connection with your Account and service offer at this website.

Failure to maintain the paypal.com subscription payments you have agreed to for the services purchased at the website will results in the termination of the services you have purchased. If we have not received payment 7 working days after the agreed payment deadline date your services with us will be terminated.

Support Requests

Support must be requested via the website helpdesk available to members with a valid subscription at this website.

Support will not be provided via online chat, social media or over the telephone.

We will provide unlimited Joomla support for one website per paid subscription.

One support job will be carried out at a time and the job shall not take more than 30 minutes to complete.

If the support member of staff determines the job will take longer we will refer you to an outside company who specialize in larger jobs.

Response times are not guaranteed but will typically be the same day as the ticket is opened and all support queries should be completed within 24 hours. We may require additional information from the you the customer which you are responsible for provided to us on request.

We reserve the right to terminate accounts and provide a refund for any period owed due to excessive or unreasonable support requests which may place a burdon on the service for others.

We will not accept or tolorate abuse, rude behaviour or foul language towards members of staff. If this is found to be case your service with us will be terminated.

Service Termination & Cancellation

You can cancel the membership service with us at anytime.

Upon termination of your account, your right to use the Services will immediately cease

Limitation of Liability

In no event shall WE be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common law or with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services we offer at the website.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW